Why can't I remotely start my vehicle with my Phone As A Key

What is Phone As A Key™* in FordPass®**?

The Phone As A Key feature allows you to turn your phone into a key fob with the FordPass App and set up a maximum of four keys per vehicle. Use the details below for more information. 

Important: It is recommended to always have your key fob present when using Phone As A Key.

Phone As A Key Controls

In addition to your Remote Commands, you can also control the following:

  • Roll Windows Up/Down
  • Open/Close Frunk 
  • Open/Close Trunk††
  • Activate Horn & Lights

Phone As A Key Requirements

To use Phone As A Key, you must meet the requirements below:

Additional Information

How do I set up Phone As A Key?
How do I use Phone As A Key?
What are Passive Key Controls?
How do I create a backup passcode?


*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

**FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

This applies to the Mustang Mach-E only.

††For the Ford F-150 Lightning, this is for both front trunk and the tailgate, which are power assisted.

FordPass® Connect, the FordPass App, and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi® hotspot.

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